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RF Customer Complaint Analysis & Optimization

Drive Test-Based Customer Complaint Resolution.

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RF drive test field investigation in Nepal
Client
C.C.S. Nepal Private Limited
Operator
Nepal Telecom
Project
NT 4G LTE Project
Location
All Seven Provinces of Nepal
Duration
17 November 2019 - 20 May 2024
Coverage
Customer complaint-based RF investigation
Status
COMPLETED

PROJECT AT A GLANCE

All 7 ProvincesNationwide field coverage
Drive TestField-based investigation
CompletedAnalysis · Optimization · Resolution

PROJECT OVERVIEW

Pie Square Technologies carried out RF field investigation and optimization activities to address customer complaints at various locations across Nepal under the NT 4G LTE Project.

SCOPE OF WORK

Complaint analysis & optimization

  • Customer complaint investigation
  • Drive Test and network testing
  • KPI analysis
  • Physical and logical optimization
  • Re-testing and validation
  • Technical reporting

OUR ROLE

Field-based RF testing, customer complaint investigation, Drive Test execution, KPI analysis, optimization and technical reporting.

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